1．how to order
Please use our shopping cart to buy our products. You will receive your order confirmation email from our shopping cart in a short while.
If you don't receive any automatic email, please contact us.
If you have any problem with the shopping cart, place an order by Email, with all the necessary information.
Order : email@example.com
We will send you your order confirmation by Email within 2 opening days.
2．price and duty
We are a French company with SIRET / VAT number, we ship our products world wide.
Our prices can be changed at the exchange rate. It can be in Euros for out of Japan.
Our prices at the shop are not included VAT tax. (excise duty in France) It will be added if you are ordering from France.
Your domestic duty and custom duty are paid by address, when necessary.
The due date for payment is one week after your order confirmation. (advanced payment)
We accept Paypal in Euros.
We ship our products French post office with tracking number and insurance. We use Yamato Europe for Japan. (La Poste for France)
we will provide you with the tracking number within two opening days after our shipment.The shipping cost is depends on the weight of your order and your country. It will be calculated automatically with our shopping cart.
We make sure to pack your order with special care for the all international shipments, the price of shipping is included handling fee.
We gift-wrap at free of charge for your special gifts except Antique collections, please send us a message with your order.
price (for Japan)
5．exchanges and returns
Antique Collections are mainly used products, if you have any enquiry about the products, please Email us.
Our products at Antique Collection are mainly used products, and unreturnable.
These can be returned or exchanged only if we ship wrong or broken products, please contact us
within three days after you received the products.
Fashion items can be returned or exchanged only if it's not used (need to be returned as it is) , please contact us within 10 days after you received the products. Customer is responsible for all shipping charges of returned items.